Top Reasons to Trust a Local HVAC Company Over a Franchise

Air Conditioning Technician and A part of preparing to install new air conditioner

Your heating and cooling system is an integral part of keeping your home’s comfort level at its maximum potential. Even with regular maintenance, it’s not uncommon to need an HVAC company’s assistance to fix any small or large issues that arise with your system. How do you know which one to choose with so many companies in the market? When considering service contractors, there are some distinct advantages to choosing local heating and cooling companies over a franchise or chain. To find a company you can trust and continue to work with long-term, considering some of these factors can help make your decision an easy one.

Local Companies Build Relationships

For local heating and cooling contractors, reputation is everything. Without a national brand name to fall back on, independent businesses must build relationships in the community from the ground up. The customer service and quality of work must be top-notch to maintain these relationships and keep the customer coming back the next time help is needed. A local company relies on trust and word-of-mouth more than a larger chain because any misstep can mean lost business and broken trust with the community. When customers are consistently satisfied, the good news travels fast.

Local Companies Stick Around

When a company springs up and grows along with a community, there’s a big incentive to stay in the area long-term. Independent HVAC businesses spend a long time becoming embedded in the community they serve. Establishing this longevity assures customers that a company isn’t going anywhere and is a reliable option for local heating and cooling services. Franchises and larger chains open in communities when opportunities arise but are just as likely to leave if the results aren’t as expected or if the opportunity dries up. Homegrown companies always make a plan to stick around, potentially for generations.

Local Companies Know the Community

When you need help with your heating and cooling system and haven’t yet established a relationship with a company, your first step usually involves calling around or filling out forms to get service quotes. The lowest price or the flashiest website can often draw customers in. Still, there is no real incentive for a large franchise to earn repeat business, build a strong customer service reputation, or create a lasting relationship with each customer. In contrast, a locally-owned company built a customer base by becoming immersed within the community itself, gaining the local customer’s trust and reliability.

Another advantage to using an independent, homegrown company is the knowledge the employees have about the community itself. The technicians have likely worked on a home or system similar to yours. They know the way around the city and the neighborhoods and make an effort to be a good neighbor. The company team knows the local culture and norms, so you never have to worry about the interactions when you give them a call or when someone arrives to complete the task.

Local Companies Are Like Family

When you choose a local heating and cooling company for your HVAC inspections, repairs, or installations, you select a team of individuals you see around the community. They may go to your same church, or their kids or grandkids may attend the same school as yours. Many local companies become involved in community activities, such as sponsoring little league teams or participating in charity events. If it’s outside of normal working hours, you are more likely to be able to access the help of someone from a homegrown company because you probably have at least one mutual friend. Local, independent companies can be like extensions of your own family. This is especially true when it comes to family-owned businesses. Generational companies connect with customers of all ages and from different generations.

Local Companies Check Off All the Boxes

Choosing a company to take care of something as important as the HVAC system in your home can be a challenge because you want to make sure you are getting high-quality parts and service and communicating well with the team you chose. When considering an HVAC company for your repairs or maintenance, there are several factors to keep in mind. Luckily, local companies tend to check off all of these boxes more completely than franchises or national companies.

  • Good reviews. Whether you are checking the Better Business Bureau or an online company review site, reviews can make your decision-making process much easier. Local businesses have a leg up here since you can also rely on word-of-mouth recommendations.
  • Nothing is worse than needing immediate HVAC concerns and not being able to get an appointment for days or weeks. Local business owners tend to go the extra mile for customers, so if you are basing your choice on availability, you may have better luck trying an independent team.
  • When you hire a company to correct problems with a major system in your home, you need to be sure the technicians are experienced and qualified. When you choose a family-owned business, you always know that the family works together to ensure knowledge about the business is passed on.

Why Choose Hermann Services? 

Cincinnati, Ohio area residents have trusted Hermann Services with their home repair needs for over 50 years. This family-owned and operated company strives to provide the best service and customer relations in the community by building relationships and trust. The team is always ready to help you with any of your HVAC, plumbing, or electrical home needs, so contact Hermann Services today.

 

Featured Image: I Am Nikom/Shutterstock

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